Have any of you, dear Readers, posted about a business or organization that didn’t meet your expectations and then hear from the company? I just read that more businesses are keeping a check on social media and responding when someone writes a critical blog post.
I just wondered if any of you have had a reaction to a post you have written, whether good or bad? Did the company offer to apologize, or to take care of the issue, or to give you something to help you feel better?
Dkzody's Weblog 
I haven’t had anybody say anything yet. However, I remember somebody mentioning that the company did contact them and make corrections.
Back in 2005 I blogged about how much I liked Geraldine’s Bodacious Cheese Straws and that they were my favorite snack food of the moment. A representative from the company contacted me, asked for my address and they sent me a large box of cheese straws, including a box each of two flavors they hadn’t launched yet. Mmmm, cheese straws…
Not my own personal experience, but my husband wrote about a car engine disaster when he was trying to renovate an old Volkswagon Beetle. It seems the engine was not as the company promised, refused to allow to be returned, oh, a big fiasco, going on over a couple years.
Word of mouth/blogging became so widespread that his criticizing blog post became the first line on a Search Engine request. Many car buffs took it to heart, and took their business elsewhere. He cost the company several re-built, upgrade engines, which means thousands of dollars.
At long last, the owner of the company personally called and asked what they could do to have him be satisfied, and would he be willing to take down that blog post once the situation was final.
Even after he did his computer guru talent and removed the post, he still gets questions by e-mail due to someone else having mentioned or copied the blog post.
It has been years.
What is on the Internet is in-the-world forevermore.
yes, Bank of Hawaii telephoned me after they read my negative blog post about their customer service. They apologized and went out of their way to rectify their wrong-doing.